Listed below are the guidelines, policies, cancellation, and refund information for sailing aboard Friends Good Will.
NO REFUNDS OR CANCELLATIONS
No refunds or cancellations or exchanges. Due to limited availability, refunds are only given at the Captain's discretion due to unsafe weather conditions.
CHECK-IN AND BOARDING PROCEDURE
Once you have purchased your tickets online, check in at the Museum Front Desk at least 30 minutes prior to departure. You will receive your boarding token and instructions on where to board the vessel.
(Online customers are not required to bring a printed copy of their boarding pass in order to check in.)
PASSENGER FOOD AND USE OF ALCOHOL
No food is allowed on board. Only non-alcoholic beverages in plastic containers--no glass--are allowed. Anti-motion sickness devices will be available in the Museum Gift Shop. We recommend bringing soft drinks or water in unbreakable containers, especially on warm days.
The ship is not wheelchair accessible. No strollers or coolers are permitted on board. Seating is "classic 1810s"--that is, on hatch covers or designated steps.
Passengers should bring/wear casual attire, rubber-soled shoes, no high heels, light sweater or jacket, as often it is 15-20 degrees cooler out on the lake. Hats and sunscreen are recommended, as shade is limited and changeable.
NO SMOKING IS ALLOWED ON OR NEAR THE VESSEL
Pets are not allowed on board. Service animals are permitted.
ACCIDENTS AND INCIDENTS
All injuries and incidents which cause damage to equipment or the vessel, must be reported to the Captain. Each report will be investigated by a designated staff member and an accident report will be filled out.
SAILING WITH CHILDREN
Age Restriction: All children sailing on Friends Good Will must be 4 years of age or older. No exceptions. No infants are permitted on board during sails.